TURNING AROUND UNDERPERFORMING TEAM / STAFF
Introduction
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No organization, no matter how successful, can avoid situations where certain team members or teams at times, do not perform as expected. There can be various reasons to underperformance but the MOST IMPORTANT challenge for Managers and organizations is, how do we overcome such situations?
The ability to turn improve and turn around under-performing staff is one of the most sought-after and crucial skills any manager can have. Done well, it can be the best opportunity to win staff loyalty and the key to sustaining success in any organization.
Preferably residential and experiential-based, this program will help Managers to improve and turnaround performance of individuals as well as teams. Among others, it will cover:
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Key traits and characters required in facing problematic situation
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Diagnosing a problem and finding the root cause(s)
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Goal setting & actions planning
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Having “Difficult Conversation”
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The dynamics of Change Management
The key to turning around a bad situation is to have our people equipped to deal with it BEFORE it happens such that the probability of it happening can be minimised. Even if it does happen, our people would be equipped with skills to manage it and turnaround the situation.